Read "Employees First, Customers Second Turning Conventional Management Upside Down" by Vineet Nayar available from Rakuten Kobo. Sign up today and . Editorial Reviews. Review. “In this short, personable book, he explains EFCS's principles and Kindle Store; ›; Kindle eBooks; ›; Business & Money. [PDF] Download PDF Download Employees First, Customers Second BY - Vineet Nayar Full Books Ebook | READ ONLINE Download at.
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Employees First, Customers Second book. Read 36 reviews from the world's largest community for readers. MORE THAN COPIES SOLDOne small idea. One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal . book, “Employees First, Customers Second,” was published in. June by Harvard Business Publishing, and Nayar is suddenly in demand. His methods would be.
Of course, the company faced a lot of hurdles implementing the idea. Of many, the author majorly mentions about the 'everything good, but' problem. A lot of people are found skeptic about change.
The author, being in no different spot, brought motivation from the lessons he learnt in school, addressing this issue with honesty and sincerity.
His example of accepting not being able to see things beyond the horizon yet awaiting a view, sounds insightful.
In most organisations not considering its size, it is the team members who engage with the customers mostly. HCLT was no different.
And therefore, they play a very important role in how the customers feel about the company and their level of satisfaction. Empowering the employees and bringing them closer to management, HCLT created an environment of initiatives and openness.
And hence, enhanced customer satisfaction. Why should you read it?
To effectively create a great team around you, employees will need to feel as though they are part of the big picture and that their contributions to the company are essential in achieving this vision. Being a visible leader and keeping your employees informed while providing ongoing company updates will help reduce employee uncertainty and stress, especially during the downtimes.
Creating excitement about the company will in turn create employees excited about their future and their work. Boosting employee happiness doesn't need to cost a lot or be time consuming.
With just a little resourcefulness and some forward planning, companies can have happier motivated employees if they really want to.
Here are a few ways to get started: Keep workloads fair among all employees Just because someone is an exceptional performer, doesn't mean you should pile extra work on them Provide competitive compensation Recognize the importance of work-life balance Provide a clear career path Have employees participate in decisions that affect their jobs Improve communication between management and employees Develop and implement team building activities Teach them new skills Provide opportunities for more social engagement between employees -- providing snacks or lunch, volunteer activities you can all do together, etc.
Provide ongoing training, short training sessions Do not play favorites - treat everyone with dignity and respect Encourage and empower employees to solve their own problems Criticize or coach in private Compliment and praise in public or privately Listen to your employees' ideas, concerns and suggestions and don't shut them down because "we tried that and it didn't work". That kind of remark de-motivates them and they'll stop communicating with you.
User-generated content UGC is any content originally posted by a follower that a brand then repurposes. UGC establishes social proof through leveraging the voice of your audience to endorse your products or services.
When a customer champions your brand, audiences can imagine themselves achieving the same results. To acquire UGC, you can collaborate with users in advance or contact followers on a per-case basis.
The more followers know about your company, the more reasons they have to be loyal. How did you start your company? What are your goals? What were some of your initial challenges, and how did you overcome them?