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The following is a highlighted summary of the book,. Just Listen: Discover the Secret to Getting Through to. Absolutely Anyone by Mark Goulston M.D. and Keith. ( MB) Choose free or premium download, SLOW DOWNLOAD. Wait 10 sec. FAST INSTANT DOWNLOAD. Download type. Persuasion at Gunpoint. A man is sitting in his car in a mall parking lot. He's holding a shotgun. Mark Goulston, the police negotiator, knows this volatile situation.

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Just Listen Mark Goulston Pdf

Read Just Listen PDF - Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston M.D. AMACOM | Foreword by Keith. [PDF] Just Listen by Mark Goulston Download. Just Listen by Mark Goulston. The great of Just Listen, you can find in our pdf. Just Listen with compatible format. JUST LISTEN. Mark Goulston, Keith Ferrazzi. Do you ever feel like you're talking to a brick wall? The first step in persuading anyone to do anything is getting.

Goulston, who has trained police officers and US Federal Bureau of Investigation hostage negotiators, devotes a chapter each to 12 powerful techniques you can use to be more persuasive. His systems and strategies will help you cross the natural barriers people erect to protect themselves, so you can communicate your ideas and goals. He fleshes out each lesson with real-life examples and engaging stories. If Goulston can negotiate with a desperate gunman, he surely can help you sway a customer — or even your teenager. Summary Persuasion at Gunpoint A man is sitting in his car in a mall parking lot. Mark Goulston, the police negotiator, knows this volatile situation has every chance of ending poorly. How can he reach this clearly desperate man? This was the first step toward a peaceful resolution.

He blogs for Huffington Post and Psychology Today. He lives in Los Angeles. See links to some of Mark's work at the end of this post. In this episode, Mark shares a personal story of a specific life-changing experience when he mirrored the feeling of his suicidal patient, Nancy. She knew he had seen the world through her eyes. She felt heard, she felt felt and it was that connection that enabled her to move on.

I am not alone in finding this book so powerful. It reached 1 ranking in six kindle business categories at site.

Just Listen by Mark Goulston

Mirror Neuron Gap Neuroscience increasingly helps us understand how our brain works. One of the discoveries are mirror neurons which are responsible for imitation, learning and empathy. The gap occurs because we feel something in missing in our lives or our relationships. You want to be cared for. The book would make a great tool to manipulate others, and it's focus is not really towards helping others, as much as it is the one using the principles presented. Mar 31, TarasProkopyuk rated it really liked it Shelves: Feb 20, David Manley rated it really liked it.

The book contains some excellent advice but generally might just be a showcase for how much easier it is to get through to people when you're a brilliant psychiatrist.

Jan 10, Ha Truong rated it really liked it. Jul 04, Tom Foreman rated it it was ok Shelves: Stating the obvious and stretching it into a book. An article would have sufficiently covered the context. View 1 comment. Aug 09, Mustafa rated it liked it Shelves: May 07, Sarah rated it it was amazing Shelves: Great, but I wish it talked about confrontation, religion, and politics. In other words, the most difficult bits.

Apr 11, Vinit Nayak rated it it was amazing. I really liked it because not only did it explain at a high level the difficulties that happen during communication and what our brain is going through at those times, but he also gives actionable tasks to help one control oneself and the person they are trying to get through.

Sure, the communication examples are very trite but it does give you a platform on where to start. Mar 27, Nasser Salah rated it it was amazing Shelves: Apr 07, Kelly rated it it was amazing Shelves: This book is a very practical, applicable, "how to" on getting people from a defensive position to one where they may listen to you. Most of us won't have to deal with a hostage situation but at times we may feel like the idiot we're trying to help has us held hostage as they are reacting defensively to a situation and failing to act logically.

Goulston does a marvelous job of explaining ways and methods to approach these delicate situations. Hint, don't call the person an idiot. He also does a This book is a very practical, applicable, "how to" on getting people from a defensive position to one where they may listen to you.

Buy for others

He also does a very tactful job of pointing out that it might not be the other person who is the problem in this situation. If you have people in your life that are hard to reach, I recommend reading this book to see if any of the many tactics could prove useful to you.

I listened to the book on audio having checked it out from my library. It was well done. Pacing was even and the speaker had a pleasant tone. However, I listened to it while driving which prevented me from taking notes. Therefore, I bought the book. Feb 10, Jim rated it it was amazing. My second time around although I can't say I remembered much about it from o 9 years ago. There is a connection shared ideas to Voss negotiation book as well.

Also these are good: A sort of Dale Carnagie for I'm am currently rereading and outlining it. Overall it was good. There was also a good deal of pseudo-science. Though the author doesn't say so, it seems as though much of his approach is dependent upon his personality. Apr 08, Anton Antonov rated it did not like it. Not a book for the everyday person. I expected a simple and unobtrusive "self-help" book, instead I get the hostage negotiator's pocket guide.

I like my books straight to the point without needlessly cliched stories. Jan 25, Leslie rated it it was amazing.

I read this book in a few hours from my college online library. I just ordered a copy from site, this book has so much information that will help me in my personnel life and professional life. Looking forward to getting my copy! I highly recommend. Sep 16, Maria rated it did not like it. View 2 comments. Jul 02, Bethany rated it it was amazing Shelves: This book is excellent.

A true how-to for emotional intelligence development. If everyone read this, and adopted its advice, the world would be a better place.

Mark Goulston

And Mark is the first to call out the nut jobs that will abuse the techniques he shares. Recommended reading for anyone in a management position or wanting to be in a management position. Notes for me: Mirror feelings. We do This book is excellent. Steps in a crisis: Name your emotion. But keep it in your head. Do not deny your feelings. Breathe deeply and with each exhale, let it go. - SaberCat File Hosting

Continue breathing. Start to think about damage control and making the best of the situation. Open your eyes and get shit done. Exhale and listen to the silence between breaths. Fill-in-the-blanks 1. Do over done differently 2. Why 3. Commitment 4. Accountable Power apology: Six step pause 1.

Physical awareness 2. Emotional awareness 3. Impulse awareness 4. Consequence awareness 5. Solution awareness 6. Benefit awareness Aug 30, Rebecca rated it it was amazing. One of those rare books I listen to and then download a hard copy so I can reread sections.

This really spoke to me, I appreciated the authors tone and ideas. Many of the examples he uses come from the business world, but then he would throw in these gem stories on interacting and listening better to teenagers. How often do I do that? What can I do differently moving forward?

Repair dissonance with PEP - I need your help to make this a better company; passion, enthusiasm, and pride How would you rate these three elements?

Not all dissonance is avoidable so anticipate it - admit upfront that you'll speak up Don't be afraid of sharing your vulnerabilities people will help if a mistake is honest people mirror your facade Keep stressful people out of your life and connect with people who help you grow stay away from pathologically needy people who demand constant help; warning signs: plays victim, blames, complains, never-ending neediness, escape carefully don't play a bully's game - act bored and disengaged neutralize takers - people who always ask for help; use quid pro quo Avoid Narcissists: "so If not, evaluate if you should cut.

What would make it possible? It's probably not getting easier. If I were to ask the other person, what's the most frustrating thing to work for you, what would they say?

What does that make him want to do? Take time to step into other people's shoes Think of reasons why someone would be disappointed with you and meet with them to tell them that, ask if that is true?

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